Fixfox Services Private Limited (“Fixfox”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, share, and safeguard your information when you access or use our website, mobile application, or services (collectively, the “Platform”).
By using the Platform, you agree to the practices described in this Privacy Policy.
We collect information that is necessary to operate the Platform and deliver services efficiently. This may include:
Personal Information
Information such as your name, mobile number, email address, service address, and other contact details provided during registration or booking.
Account and Booking Information
Details related to your account, service requests, bookings, preferences, communication history, and support interactions.
Payment-Related Information
Payment details required to process transactions. Fixfox does not store sensitive payment information such as full card numbers, CVV, or banking credentials. Payments are processed through authorized third-party payment service providers.
Device, Usage, and Log Data
Information such as IP address, device type, browser information, operating system, app usage data, and interaction logs to help improve platform performance and security.
We use the information collected for the following purposes:
To facilitate service bookings and service delivery
To connect customers with suitable service professionals
To communicate booking updates, service-related information, and support responses
To improve platform functionality, user experience, and service quality
To monitor usage, prevent misuse, and maintain platform security
To comply with legal, regulatory, and operational requirements
We do not use your personal information for purposes unrelated to platform operations without your consent.
Fixfox may share your information in limited circumstances, including:
With Service Professionals
Relevant information is shared with service professionals solely to enable service fulfilment and coordination.
With Third-Party Service Providers
We may share information with trusted third-party partners who provide services such as payment processing, cloud hosting, analytics, or customer support, strictly for operational purposes.
Legal or Regulatory Disclosures
Information may be disclosed if required by law, court order, or government authority, or to protect the rights, safety, and property of Fixfox, users, or others.
Fixfox does not sell, rent, or trade personal information to third parties for marketing purposes.
Fixfox follows reasonable security practices and safeguards to protect personal information against unauthorized access, misuse, loss, or alteration. Access to data is restricted to authorized personnel and service providers on a need-to-know basis.
Personal information is retained only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to meet legal and operational requirements. While we strive to protect your data, no method of transmission or storage over the internet is completely secure.
Users have the right to:
Access and review their personal information
Request correction or updates to inaccurate data
Withdraw consent where applicable, subject to service limitations
Request account deactivation or deletion, subject to legal and operational requirements
Requests related to personal data may be made through Fixfox’s official communication channels.
Fixfox may use cookies or similar technologies to enhance platform functionality, analyze usage patterns, and improve performance. Cookies help us understand user preferences and optimize the user experience.
Users can manage or disable cookies through their browser or device settings, though certain features of the Platform may be affected.
The Platform may contain links to third-party websites or services. Fixfox is not responsible for the privacy practices or content of external platforms. Users are encouraged to review the privacy policies of such third parties independently.
Fixfox does not knowingly collect personal information from individuals under the age of 18. If such information is identified, reasonable steps will be taken to delete it.
Fixfox may update this Privacy Policy from time to time to reflect changes in practices, technology, or legal requirements. Updated versions will be posted on the Platform, and continued use of the Platform constitutes acceptance of the revised policy.
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, you may contact Fixfox through the official support or communication channels available on the Platform.
