This Refund Policy outlines the circumstances under which refunds may be issued for services booked through Fixfox Services Private Limited (“Fixfox”, “we”, “us”, or “our”). The policy is intended to ensure transparency, fairness, and clarity for customers while accounting for the operational realities of an on-demand service marketplace.
This policy applies to all service bookings made through the Fixfox website, mobile application, or other Fixfox-operated platforms.
Fixfox facilitates service bookings between customers and independent service professionals. Refunds, where applicable, are processed in accordance with this policy and are subject to service type, booking status, cancellation timing, and actual service delivery conditions.
Refunds are not automatic and are reviewed on a case-by-case basis.
A customer may be eligible for a refund under the following circumstances:
Service was cancelled by Fixfox or the service professional before commencement
Service could not be delivered due to professional unavailability
Payment was deducted but the service was not initiated
Duplicate or excess payment was made due to a technical error
Refund eligibility may be reduced or excluded if cancellation charges, no-show conditions, or partial service delivery apply.
Refunds may not be applicable in the following cases:
Same-day or last-minute cancellations where cancellation charges apply
No-show or access issues attributable to the customer
Services partially or fully completed as per booking
Dissatisfaction based on preferences not communicated at the time of booking
Requests made after an unreasonable delay
Any non-refundable components will be clearly communicated where applicable.
In certain situations, partial refunds may be issued, including but not limited to:
Partial service completion due to unavoidable circumstances
Adjustments for overcharges or billing discrepancies
Resolution of service-related concerns after review
The refund amount, if any, will be determined based on service scope, time invested, and applicable charges.
Refund requests must be raised through Fixfox’s official support channels within a reasonable timeframe from the service date or scheduled service time.
Each request is reviewed based on:
Booking details
Communication records
Inputs from the service professional
Applicable policies
Fixfox acts as a facilitator and reviewer in the refund process.
Approved refunds are typically processed within a reasonable period after confirmation
Refunds may be credited to the original payment method or issued as platform credits, at Fixfox’s discretion
Actual credit timelines may vary depending on payment provider or banking processes
Fixfox is not responsible for delays caused by external payment systems.
Fixfox encourages customers to raise service-related concerns promptly. While Fixfox makes reasonable efforts to support quality resolution, refunds for service quality issues are not guaranteed and depend on individual assessment.
Where appropriate, Fixfox may offer alternatives such as service rework, adjustments, or credits instead of monetary refunds.
If a customer disagrees with a refund decision, they may contact Fixfox through official support channels for further review. Fixfox will reassess the request fairly based on available information.
Fixfox’s decision after review shall be considered final.
Exceptions to this Refund Policy may be considered in special circumstances such as:
Medical emergencies
Natural calamities or force majeure events
Platform-related technical issues
Such cases are evaluated individually and do not create precedent.
Fixfox reserves the right to update or modify this Refund Policy at any time. Any changes will be effective upon publication on the Platform. Continued use of the Platform constitutes acceptance of the revised policy.
